join 9 Privacy Policy

The key terms used in this privacy policy are explained below to help you understand it correctly.

1.1 Key Definitions

• "join 9" or "we" — the organisation operating this platform and its authorised representatives.
• "User" or "you" — any person who has registered on or is using the join 9 platform.
• "Personal information" — any information that can directly or indirectly identify a specific individual.
• "Platform" — join 9's website, mobile application, and all related services.
• "Processing" — any operation involving data, including collection, storage, modification, transfer, or deletion.

1.2 Scope of Application

This policy applies to all services provided through the join 9 platform — including casino games, slots, sports betting, payment services, and customer support. You must be at least 21 years old, and it is assumed that you are using join 9 at your own responsibility.

join 9 collects your information from various sources. Below is a detailed description of what types of information are collected and under what circumstances.

2.1 Registration Information

When opening an account, you are required to provide the following information:

• Full name and date of birth
• Mobile number and email address
• Permanent address
• Preferred payment method (bKash, Nagad, Rocket, Upay)
• Documents required for identity verification (National ID card or passport)

2.2 Automatically Collected Information

When you use the platform, certain information is collected automatically, such as:

• IP address and device identification information
• Browser type and operating system
• Site browsing patterns and duration
• Login history and session information
• Game play history and betting activity

2.3 Transaction-Related Information

At the time of each deposit and withdrawal, transaction details, amount, method, and time are recorded. Records of every financial transaction made through bKash, Nagad, Rocket, or Upay are stored securely.

join 9 uses your information only for the purposes listed below. Your information is not used for any unauthorised or unrelated purpose.

3.1 Account Management

Your information is used to create, manage, and secure your account. Your mobile number and email are used for activities such as login verification, password recovery, and sending OTPs.

3.2 Payment Processing

Your payment information is needed to complete deposits and withdrawals. The minimum deposit at join 9 is ৳300 and the minimum withdrawal is ৳500. Withdrawals are generally completed within 5–30 minutes.

3.3 Fraud Prevention and Security

Information is analysed to prevent account fraud, money laundering, and other illegal activities. If suspicious activity is detected, the account will be temporarily suspended and you will be notified.

3.4 Customer Support

To resolve your issues quickly, the support team may need access to your account and transaction information. join 9's 24/7 live chat and email support team serves in both Bengali and English.

3.5 Bonuses and Promotions

Relevant bonus offers are sent based on your play patterns and account status. Weekly net loss figures are tracked to ensure accurate cashback under join 9's VIP programme.

3.6 Platform Development

By analysing user behaviour, the platform's game section, payment process, and overall experience are continuously improved.

join 9 does not sell your personal information or share it with advertisers. However, specific information may be shared with third parties in the limited circumstances described below.

4.1 Payment Processors

The minimum information necessary to process transactions through bKash, Nagad, Rocket, and Upay is shared with these service providers. Each payment gateway operates under its own privacy policy.

4.2 Technology Service Providers

Cloud hosting, data analytics, and cybersecurity service providers receive limited access to specific data under contract. They operate under join 9's instructions and cannot use your information independently.

4.3 Legal Obligations

join 9 is legally required to provide necessary information in response to a court order or a valid request from a legal authority. In such cases, we will endeavour to notify you within the limits permitted by law.

4.4 Business Changes

In the event of a future business merger or acquisition, your information may be transferred. However, the new entity will be required to comply with the terms of this privacy policy.

The join 9 platform uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the site functions correctly.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — maintaining login sessions, verifying security tokens, and remembering your preferred language and settings. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as game type and interface settings). They can be disabled, but doing so may cause you to lose some features.

5.3 Analytics Cookies

These cookies are used to collect statistics on site usage. Information such as which pages are visited most and where issues occur helps join 9 improve its services. These cookies can be disabled from your browser settings.

5.4 Cookie Controls

You can delete existing cookies and limit future cookie acceptance from your browser settings. Please note that disabling essential cookies may cause login issues on the platform.

join 9 uses industry-standard security measures to protect your information. All data transmission is secured through SSL encryption.

6.1 Technical Protection

• 256-bit SSL encryption — for all data transfers
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP verification)
• Encrypted database storage

6.2 Organisational Protection

Only authorised staff can access your information. Every access is logged and reviewed regularly. Staff receive regular training on data privacy.

6.3 Data Retention Period

All information is retained while your account is active. Even after an account is closed, certain information (particularly financial transaction records) may be retained for up to five years for legal and regulatory purposes. After this period, data is securely deleted.

6.4 Response to a Data Breach

If a data breach occurs, affected users will be notified as quickly as possible. Guidance will be provided on steps to take to limit potential harm.

As a member of join 9, you have the following rights regarding your personal information. To exercise these rights, contact our support team directly.

7.1 Right to Access

You may submit a request to receive details of what information join 9 holds about you. A response is generally provided within thirty days of the request.

7.2 Right to Rectification

If any of your stored information is incorrect, you may request a correction. For security reasons, corrections will be made after identity verification.

7.3 Right to Erasure

If you permanently close your account, you may request that your information be deleted — except for information that must be retained under legal obligations.

7.4 Right to Object to Processing

You may object to the use of your information for specific purposes (such as marketing communications). If the objection is accepted, that activity will stop.

7.5 Right to Data Portability

You may request your account information in a common format (such as CSV). This will include your transaction history and key account details.

join 9 gives the highest importance to responsible gaming. Maintaining control over your information is part of that commitment.

All services on join 9 are for individuals aged 21 and above only. Information from minors is not knowingly collected.

8.1 Age Verification

Date of birth is verified at the time of registration. Age is confirmed through a National ID card during the account verification process. If an account belonging to a minor is identified, it will be closed immediately and the associated information deleted.

8.2 What Parents Should Do

If you suspect your child has opened an account on join 9, contact our support team immediately. We will act quickly and delete any personal information that has been stored.

join 9 reserves the right to amend this privacy policy as needed. You will be notified in advance of any significant changes.

9.1 Notice of Changes

For significant changes, a notice will be sent to your registered mobile number or email at least thirty days before the changes take effect. For minor changes, only the date at the top of this page will be updated.

9.2 Consent to Changes

If you continue to use the platform after receiving a notice, you will be considered to have agreed to the updated policy. You have the right to close your account if you do not agree to the updated policy.

For general information about join 9, visit our About Us page, which contains details about the platform's services and values.

If you have any questions about this privacy policy or wish to exercise any rights regarding your information, please contact us through the following.